Politique d’expédition

These shipping terms apply to all orders placed through the online store Lurea Mode (https://lureamode.com).
By placing an order, you agree to the shipping terms outlined below.

1. Shipping Area

  • We currently ship exclusively within Canada.

  • Delivery is made to the shipping address provided by the customer.

2. Shipping Costs

  • Free shipping on all orders within Canada.

  • There is no minimum order value, no additional fees, and no shipping surcharges.

3. Order Cut-Off Time

  • Order cut-off time: 11:00 p.m.

  • Time zone: Eastern Time (Canada)

Orders placed after 11:00 p.m. are processed on the next business day.

4. Processing Time (Handling Time)

  • Processing time: 0–1 business day

  • Processing days: Monday to Friday (excluding public holidays)

The processing time refers to the period between order placement and handover to the shipping carrier.

5. Shipping Time (Transit Time)

  • Estimated shipping time: 3–6 business days

  • Delivery days: Monday to Friday

Shipping time begins once the package has been handed over to the carrier and depends on carrier transit times.

6. Total Delivery Time

  • Total estimated delivery time: 3–7 business days (Monday–Friday)

This is calculated as follows:

  • 0–1 business day processing time

  • 3–6 business days shipping time

No deliveries are made on weekends or public holidays.

7. Shipping Carriers

We work with reliable shipping partners, including but not limited to:

  • Canada Post

  • UPS

  • FedEx

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, where available.

8. Delivery Process

After receiving your order:

  1. Your items are inspected and securely packaged

  2. The package is handed over to the shipping carrier

  3. The order is delivered to the specified shipping address

If delays occur, we will notify you promptly by email.

9. Address Changes

  • Shipping address changes are possible within 24 hours after placing the order.

  • Once the order has shipped, address changes are no longer possible.

Please ensure your shipping address is accurate and complete.

10. Cancellations

  • Free cancellations are possible within 24 hours after placing the order.

  • Once the order has shipped, cancellation is no longer possible.

  • In this case, you may request a return after delivery in accordance with our Return & Refund Policy.

11. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Please contact us within 3 business days of delivery.

  • Provide photo documentation of the packaging and items, where applicable.

  • We will review the case and, depending on the situation, offer:

    • a replacement shipment

    • a refund

    • a store credit

12. Public Holidays & High-Demand Periods

During public holidays or periods of high demand, minor delivery delays may occur.
These are already factored into the estimated delivery times.

13. Contact

If you have any questions, suggestions, or concerns, our customer service team is always happy to help:

Lurea Mode
Company number: 14888330
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Contact information:
Phone: +1 581 705 3132
Email: customerservice@lureamode.com
Customer support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. (Eastern Time – Canada)

We usually respond within one business day.