Frequently Asked Questions

We accept a variety of secure and widely recognized payment methods, including Visa, Mastercard, American Express (AmEx), Maestro, and UnionPay. You can also pay using digital payment options such as Apple Pay, Google Pay, and PayPal.

All available payment methods will be displayed at checkout, depending on your location and payment provider.

Yes, your payments are secure. We use industry-leading encryption and security measures to protect your personal and payment information during the transaction process.

We offer a 30-day return and exchange policy from the date you receive your order. 

To be eligible for a return or exchange, items must be unworn, unused, and in their original condition with all tags still attached. 

If you’d like to start a return, simply contact our customer support team at customerservice@lureamode.com with your order number and reason for return. We’ll guide you through the next steps and provide the return instructions.

If you need to make changes to your order (such as updating your shipping address or canceling it), please contact us as soon as possible. Changes and cancellations are only possible within 24 hours of placing your order.

Once your order has been processed or shipped, we are no longer able to make any changes. In that case, you may request a return after delivery in accordance with our Return & Refund Policy.

If you need to return or exchange an item, please contact our customer support team. They will guide you through our easy and hassle-free return process. Make sure to have your order number and details ready for a smoother experience.

NOTE: Within Canada, we offer a 30-day money-back guarantee!

Orders are processed within 0–1 business day (Monday to Friday). Once shipped, delivery typically takes 3–6 business days, depending on your location.

Please note that orders placed after 11:00 p.m. (Eastern Time) will be processed on the next business day. You’ll receive a tracking link once your order has been shipped so you can follow its progress.

If your order arrives damaged, defective, or is lost in transit, please contact us within 3 business days of delivery.

To help us resolve the issue quickly, include photo documentation of the packaging and the item (if applicable). Our team will review your case and, depending on the situation, offer a replacement, refund, or store credit.

Absolutely! We pride ourselves on offering only high-quality products. Each item undergoes rigorous quality checks to ensure it meets our standards before being made available to you.