Politique de confidentialité

Effective date: December 22, 2025

Protecting your personal information is important to us.
This Privacy Policy explains how Lurea Mode (“we”, “us”, “our”) collects, uses, processes, and discloses personal information when you visit our website https://lureamode.com, use our services, place an order, or otherwise contact us.

This Privacy Policy applies to all users of our website, including visitors, customers, and other individuals whose personal information we handle.

1. Organization Responsible for Your Personal Information

Lurea Mode is responsible for handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.

Lurea Mode
Email: customerservice@lureamode.com

You can find our full contact details in the legal notice (Imprint) on our website.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The most current version will always be available on our website. The “Effective date” above will be updated accordingly.

3. Collection of Personal Information

3.1 Information You Provide to Us

We collect personal information when you actively provide it to us, including:

  • Name, address

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and payment information (no full payment details)

  • Communication content (e.g., emails to customer service)

  • Account login details (username, password)

3.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • IP address

  • Date and time of access

  • Browser type and version

  • Operating system

  • Device information

  • Pages visited and interactions

  • Referrer URL

We use this information to ensure functionality, security, and to improve our website.

3.3 Information from Third Parties

We may receive personal information from the following categories of service providers:

  • Payment service providers (e.g., to process payments)

  • Shipping and logistics providers

  • IT and hosting providers

  • Marketing and advertising partners

  • Analytics and tracking service providers

4. Purposes for Processing Personal Information

We process personal information for the following purposes, including:

  • Processing orders, payments, and deliveries

  • Contract performance and customer management

  • Handling returns and refunds

  • Customer service and communications

  • Fraud prevention and security

  • Analyzing and improving our website and services

  • Marketing and advertising (e.g., Google Ads, newsletter), where legally permitted

  • Complying with legal obligations

5. Legal Basis / Grounds for Processing

We collect, use, and disclose personal information based on appropriate grounds under applicable Canadian privacy laws, including:

  • Order and contract fulfillment (e.g., processing purchases, delivery, customer support)

  • Legal and regulatory obligations (e.g., recordkeeping)

  • Legitimate business purposes (e.g., security, fraud prevention, website improvement), where permitted

  • Your consent (e.g., marketing communications and certain cookies), where required

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

  • provide essential website functions

  • analyze website usage

  • run marketing and advertising activities

You can manage or disable cookies via your browser settings or through our cookie banner. Disabling cookies may limit website functionality.

7. Disclosure of Personal Information

We only disclose personal information when necessary or legally permitted, including to:

  • payment and shipping service providers

  • IT and hosting providers

  • marketing and analytics partners

  • government authorities or courts where required by law

  • potential buyers as part of a business transfer

We do not sell personal information.
We do not knowingly collect or use personal information from children under 16.

8. International Transfers

Your personal information may be processed or stored outside Canada by us or by our service providers. In such cases, your personal information may be subject to the laws of the country where it is processed or stored. We take reasonable steps to help protect your personal information and to ensure it is handled in accordance with this Privacy Policy and applicable Canadian privacy laws.

9. Data Security & Retention

We use appropriate technical and organizational safeguards to protect your information from loss, misuse, or unauthorized access.

We retain personal information only as long as:

  • necessary for the purposes described above, or

  • required by applicable legal retention obligations

10. Your Rights

Subject to applicable Canadian privacy laws, you may have the right to:

  • request access to your personal information

  • request correction of inaccurate information

  • withdraw consent (where processing is based on consent)

  • request information about how your personal information is used and disclosed

To exercise your rights, contact us at: customerservice@lureamode.com

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You may also have the right to file a complaint with the relevant privacy regulator.

12. Contact

If you have questions about this Privacy Policy or about how we handle your personal information, please contact:

If you have any questions, suggestions, or concerns, our customer service team is always happy to help:

Lurea Mode
Company number: 14888330
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Contact information:
Phone: +1 581 705 3132
Email: customerservice@lureamode.com
Customer support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. (Eastern Time – Canada)

We usually respond within one business day.